Citrosuco conducts its businesses with integrity, transparency and based on the highest ethical standards. Our values help us build our vision. One of these values is integrity, which we express through reliability, transparency, respect, and ethical behavior in our relationships.
To continuously promote and ensure a culture of integrity and ethical behavior based on the expected conduct defined by our Code of Conduct and our values, we developed the Citrosuco Compliance Program, which endorses our commitment to guarantee:
Compliance with Laws and Regulations and commitments in signed contracts and agreements;
Obtaining licenses, permits, and certifi cations necessary for our operations;
The high quality for all external reporting;
The adherence to anti-trust regulations, anti-corruption law, and the prevention of fraud.
The Compliance Program is one of Citrosuco’s management tools, set up to provide guidance in compliance management. It helps reinforce processes and policies, develop training, strengthen communication channels, and support monitoring of topics addressed.
At Citrosuco, all employees and third parties are in charge of compliance. We expect everyone to follow the guidelines of both the Compliance Program and the Code of Conduct and to comply with all laws, regulations and policies that apply to our business.
To get to know, to analyze and to solve any question related to its Code of Conduct, Citrosuco set up the Conduct Line, which can be accessed by both the internal and the external public.
We encourage reporting of any behaviour that is considered inappropriate or violates our Code of Conduct, laws, regulations, policies or procedures. Impartial and transparent, our Conduct Line ensures the confidentiality of information, preserves the identity of everyone involved, and contributes to a better corporate environment.
Code of Conduct
Citrosuco's Code of Conduct is inspired and guided by its values and culture. It expresses the organization's commitment to ethics in its relationships with customers, employees, shareholders, suppliers, government, media, community and society in general. It is a tool for daily use in guiding actions and decisions. It ensures that Citrosuco acts correctly and in a uniform manner, whatever the region, culture or market.
The Code is mandatory for employees and serves as a reference standard for the company's business partners. Citrosuco expects the Code to be used not only as a source of information, but also as a standard that inspires honest, impartial and transparent relations among its stakeholders, and respect for people, diversity and the environment.
To gain awareness, analyze and resolve any questions regarding the Code of Conduct, we maintain a channel called the Conduct Line, which can be accessed by internal and external audiences. Impartial and transparent, the Conduct Line guarantees the confidentiality of information, preserves the identity of those involved and promotes a better environment for everyone.
The Code of Conduct should be read and understood in its entirety and used as a reference in all daily activities at Citrosuco.
The Code of Conduct can be downloaded using the link below. The Conduct Line can be accessed here.