The good governance practices adopted strengthen our operation, minimize, and control risks, direct the focus of action, and increase business management.
Our governance model works in an ethical and transparent manner, respecting people, communities, and legislation, and it is focused on generating sustainable value. Citrosuco’s governance — in line with one of our values, integrity — encompasses and consolidates Risk Management, Code of Conduct and Compliance processes and initiatives, which together strengthen the operation, minimize and control risks, direct the focus of action, and increase the management of the business.
Inspired and guided by Citrosuco’s values and pillars, the Code of Conduct states the commitment to ethics in the relationship with customers, employees, shareholders, suppliers, government, media, communities, and society in general. It is a tool for daily use that guides actions and decisions, ensuring the oneness of Citrosuco, whatever the region, culture, or market.
In addition to having mandatory application among employees, the code serves as a reference for the company’s partners. We hope that it is not just a source of information, but that it inspires relationships that are upright, impartial, transparent, and respectful toward people, diversity, and the environment.
To get to know, analyze, and resolve any issue related to the Code of Conduct, Citrosuco maintains an Ombudsman Office, a channel that can be accessed by internal and external audiences. Impartial and transparent, the Ombudsman guarantees the confidentiality of information, preserving the identity of the people involved, and collaborating to promote a better environment for everyone.
Citrosuco conducts its business ethically, transparently and with integrity. We have values on which we build our vision. One of these values is the integrity through which we express our belief in reliability, transparency, respect, and ethics in our relationships.
To continually promote and ensure a culture of integrity and ethics, based on the expected conduct provided for in our Code of Conduct and in our values, we developed the Citrosuco Compliance Program, which reflects our commitment to ensure:
The Compliance Program is a Citrosuco management tool, and it was built to provide the necessary guidance in managing compliance, reinforcing processes and policies, developing training, strengthening communication channels, and evolving in the monitoring of the topics discussed.
At Citrosuco, Compliance is the responsibility of all employees and third parties. We expect everyone to follow the guidelines in the Compliance Program and Code of Conduct and to comply with all laws, regulations, and policies applicable to our business.
To get to know, analyze, and resolve any issue related to the Code of Conduct, Citrosuco maintains a channel called Ombudsman, which can be accessed by internal and external audiences.
We encourage reporting any suspected breaches of the Code of Conduct. Impartial and transparent, the Ombudsman guarantees the confidentiality of information, preserving the identity of the people involved, and collaborating to promote a better environment for everyone.